Refund policy
Last updated: October 2026
Every Origin & Form piece is one of a kind. Once it is yours, it stays yours. We do not accept returns or exchanges, except for a piece that arrives damaged in transit.
If your piece arrives damaged
- Record a continuous, unedited video as you open the parcel, starting from the sealed package. We cannot process a damage claim without it.
- Write to us within 48 hours of delivery at help@originandform.in or on WhatsApp at +91 97821 97820, with your order number, the unboxing video and clear photos of the damage.
- We will review your claim and reply within 48 hours.
- If your claim is approved, we will arrange collection of the piece at our cost.
Refunds
Approved refunds are made in full to the original payment method within 14 days. For cash on delivery orders, we will ask for your bank details to process the refund.
This applies to every order, including pieces marked as final sale.
What we cannot accept
- returns or exchanges for any reason other than damage in transit
- damage reported more than 48 hours after delivery
- claims without an unboxing video
- wear, patina, marks or variations that belong to a vintage, found or handmade piece
- differences in colour caused by screen settings
