Privacy policy

Last updated: October 2026

Origin & Form is operated by Ishar Collective, a sole proprietorship registered at 321, Umaid Heritage, Near Umaid Bhawan Palace, Jodhpur 342006, Rajasthan, India. This policy sets out what information we collect when you use www.originandform.in, how we use it, and the choices you have.

What we collect

When you place an order or write to us, we collect your name, phone number, email address, shipping address and billing address.

We do not collect or store your card or bank details. Payments are processed securely by Razorpay, our payment partner.

When you browse the site, we and our service providers may collect basic technical information: your device and browser type, the pages you visit and how you arrived at the site. This is gathered through cookies and similar tools.

How we use it

We use your information to:

process, pack and deliver your order
send order confirmations and tracking updates by email and WhatsApp
respond to your questions and requests
send you updates about new pieces and collections by WhatsApp or email, only if you have chosen to receive them
understand how the site is used, so we can improve it
meet our legal and tax obligations

Who we share it with

We share your information only with the partners needed to complete your order and run the site:

Shopify, which hosts our website and store
Razorpay, which processes payments
Shiprocket and its courier partners, which deliver your order
Analytics and advertising partners, such as Google and Meta, which help us understand how visitors use the site

We do not sell or rent your personal information to anyone. We may disclose information if required by law.

Cookies

Our site uses cookies to keep your cart working, remember your preferences and understand how visitors use the site. You can turn off cookies in your browser settings, though some parts of the site may not work as intended.

Accounts

If you create an account, we keep your order history and saved addresses so checkout is quicker next time. You can update your details from your account at any time.

Updates from us

If you choose to receive updates, we will write to you by WhatsApp or email when new pieces and collections arrive. Every email includes an unsubscribe link. To stop WhatsApp updates, reply STOP or write to us.

How long we keep it

We keep order information for as long as required for accounting, tax and legal purposes. Other information is kept only as long as it is needed for the purpose it was collected for.

Your choices

You may ask us to access, correct or delete the personal information we hold about you, or withdraw your consent to updates at any time. Some order records must be retained by law, even after a deletion request.