FAQs
What we are asked most. For anything else, write to us.
Orders and payment
Are your prices inclusive of GST?
Yes. All prices are in INR and include GST. Shipping is calculated separately and shown at checkout.
How can I pay?
Cards, UPI, net banking and wallets, through Razorpay. Cash on delivery is available on orders up to ₹6,000, for a fee shown at checkout.
Can I cancel my order?
Yes, within 3 hours of placing it, as long as it has not been shipped. Write to us at help@originandform.in or on WhatsApp at +91 97821 97820.
Can I reserve a piece?
We are unable to hold or reserve pieces.
What if the piece I ordered has already sold?
It rarely happens. If it does, we will contact you personally. You can choose another piece or receive a full refund on priority.
The pieces
What kinds of pieces do you carry?
Found objects: some vintage, some made by hand. Each product page describes the piece's age, origin and material as we know them.
Will my piece look exactly like the photos?
We photograph every piece as it is. Wear, patina and the small marks of age or handwork belong to it. Colours may vary slightly by screen.
Do your pieces come with a certificate of authenticity?
No. Descriptions of age, origin and material reflect our best knowledge at the time of sale.
How do I care for my piece?
Every product page includes care instructions for that piece.
Will a sold piece come back?
Each piece is found, so no two are quite the same. Similar pieces, with slight variations, may come in again. Write to us if there is something you are hoping for.
Can you find something specific for me?
Yes. We take custom orders and sourcing requests. Tell us what you are looking for by writing to us at help@originandform.in or on WhatsApp at +91 97821 97820.
Are your objects new or old?
They’re vintage. Every piece is sourced from storerooms, warehouses, haats , old havelis and dealers across India. Most pieces show their age, in the form of wear, patina or tool marks. That’s where their beauty and character lie, and no two pieces carry them the same way.
Shipping
Do you ship internationally?
Not at present. We ship across India.
How long will my order take?
We dispatch within 3 to 5 working days. Once it ships, you will receive a tracking link to follow your parcel.
How much is shipping?
It is calculated by weight and size and shown at checkout.
How will I track my order?
A tracking link is sent by email and WhatsApp once your order ships.
Returns
Can I return or exchange a piece?
Every piece is one of a kind, so we do not accept returns or exchanges, except for damage in transit.
What if my piece arrives damaged?
Record an unboxing video, then write to us within 48 hours of delivery with the video and photos. Approved refunds are made in full within 14 days.
Trade and contact
Do you work with designers, architects and hotels?
Yes. Trade buyers can reach us on WhatsApp at +91 97821 97820.
Do you have a store I can visit?
Not at present. Pop-ups are announced on Instagram, @originandform.in.
